Frequently

Payment

What payment methods do you accept?

You can use all major credit cards and PayPal in our store.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information with top security solutions. Your credit card information and personal details are encrypted during transmission using SSL (Secure Socket Layer) technology, which is widely used on the internet to process payments safely.

Order Tracking

My tracking number is not working.

90% of our orders have a tracking number available. However, it’s possible that your order doesn’t have one. Please contact us at support@fitjoyful.com if you need more information about a shipment without a tracking code, and we’ll do our best to help!

You will receive your tracking number by email within a few days of your order. You can then track your order using this code on our Track Order page. Make sure you’ve entered your code correctly; copying and pasting is the best way to avoid errors.

How do I know if my order has been shipped out?

When your order ships, you’ll receive an email with your tracking information, confirming that it’s on its way!

you can also our online order tracking order

The tracking site says delivered, but I haven’t received my package yet.

Sometimes, postal tracking services mark an order as delivered once it reaches your local post office, even if it hasn’t yet arrived at your home. In this case, please allow a few more days for delivery or contact your local post office—they may be holding the item for you.

Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide! Our products are available for shipping to most countries around the globe.

How long does it take for my order to ship out?

All items require a handling period before they are shipped. 99% of orders leave our warehouse within 1-3 days after payment. You will receive an email notification once your items have been shipped.

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My order did not arrive on time. What should I do?

If your items do not arrive within 45 business days from the purchase date, please contact us at support@fitjoyful.com.

How long does shipping take?

HOW LONG DOES SHIPPING TAKE?

Standard International Shipping: 8-20 business days

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

How much do you charge for shipping?

We offer FREE shipping worldwide!

From where is my package being shipped?

Your package is shipped from our warehouse location.

HOW IS THE PACKAGE BEING DELIVERED?

This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.

Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.

Returns & Refunds

What if I receive a damaged or faulty product?

If you receive a damaged or faulty product, please send us a photo or video showing the issue, and we’ll send you a replacement right away—free of charge.

After Purchase

I entered the wrong shipping address or chose the wrong variant. Can I change it?

If you made a mistake with your shipping address or selected the wrong item variant, please email us at support@fitjoyful.com as soon as possible. We’ll do our best to help, but please note that once an order begins processing, it may be difficult to make changes.

If your order has already entered the shipping process, we may not be able to stop it. Although we can’t offer a refund for orders shipped to an incorrect address, reach out to us anyway—we’ll try our best to find a solution. We understand how frustrating it can be to pay for something you can’t use.

What if I receive a damaged or faulty product?

If you receive a damaged or faulty product, please send us a photo or video showing the issue, and we’ll send you a replacement right away—free of charge.

After Purchase

I entered the wrong shipping address or chose the wrong variant. Can I change it?

My package is stuck in customs. What can I do?

Customs, postal services, and our website are separate entities. Therefore, we are not liable for any delays caused by customs or local postal services and cannot take responsibility for customs procedures in your country. Payment of any customs charges and taxes is the recipient’s responsibility and will not be covered by us. For more details about these charges, please contact your local customs office.

If your order is held up in customs, we recommend contacting your country’s customs department directly to request the release of your items.

Can I change my shipping address?

Once you place an order, the information goes directly to our shipping department, which typically takes 1-3 working days to process. After that, the tracking codes are updated and a shipping confirmation email is sent to you. If you need to change your shipping address, please contact our Customer Service as soon as possible after placing your order, and we’ll do our best to assist you.

Please ensure that all the information you provide is correct before submitting your order to avoid any issues with delivery.

Note: We are not responsible for lost or undelivered parcels if you provided a shipping address different from your permanent address or if you have moved since placing your order